1. The process of cancellation or return is handled on a case-by-case basis by Henrique Ferreira e pais, lçda. The request must arrive in writing to the contact email within 15 days after ordering, with instructions for cancellation or return of the amount paid and / or return of the goods, answered and defined by Henrique Ferreira e Pais, lda, by the same means of communication.
  1. Whenever possible, the return must be made using the same payment method, but if this is not possible, the user must present proof of payment and account or card ownership, in order to make the return by Transfer. Banking.
  1. Henrique Ferreira e Pais, lda undertakes to refund the User within a maximum period of 5 days.

4. Returned products must be in a condition of sale, that is, in the same condition in which they reached the User, without any anomaly or damage.

5. If the value resulting from the exchange of products for an order is lower or higher than the initial value of the same, the settlement conditions will be indicated by Henrique Ferreira e Pais, lda.